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CIS-CSM Valid Dumps Files - CIS-CSM Exam Dump

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ServiceNow CIS-CSM Exam is a comprehensive test designed to assess the implementation specialist’s knowledge and expertise to implement ServiceNow’s customer service management application. It is a sought-after certification that demonstrates the implementation specialist’s understanding of the key concepts and best practices related to CSM implementation. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also highlights the specialist’s commitment to professional development, ensuring that they remain up-to-date with the latest developments in ServiceNow CSM.

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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed for individuals who want to demonstrate their expertise in the implementation and management of ServiceNow's customer service management solution. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for those who work with ServiceNow's customer service management solution on a regular basis and are responsible for its implementation and management. CIS-CSM Exam covers a variety of topics, including customer service management processes, customer service management configuration, and customer service management reporting.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:
Choose 2 answers

A. Partner-to-account
B. Account-to-account
C. Partner-to-customer
D. Customer-to-Consumer
E. Account-to-customer

Answer: A,B

NEW QUESTION # 30
What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

A. Can view assets belonging to their partner accounts
B. Can resolve cases reported by their partner accounts
C. Can create and update contacts for their partner accounts
D. Can create, view, and edit cases for their partner accounts

Answer: A

NEW QUESTION # 31
What is the most efficient way to get cases to be dosed automatically after a few days?

A. Create a Scheduled job that looks at the resolved_at date
B. Activate the Auto Close Resolved Cases flow
C. Create a workflow associated with cases with a timer that changes the state after a few days
D. Set the property glide.auto.close.cases resolved to true

Answer: B

NEW QUESTION # 32
Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?

A. Set the Agent Experience
B. Define Work Item Queues
C. Define Assignment Rules
D. Configure Service Channels

Answer: C

NEW QUESTION # 33
What is KCS (Knowledge Centered Services)?

A. A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted
B. An application that helps agents and managers to create cases from Knowledge articles
C. A dashboard with specific visualization of the different knowledge bases and categories
D. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

Answer: A

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-management/concept/knowledge-centred-configuration.html#:~:text=Knowledge%2DCentered%20Service%20(KCS),KCS%20(V6)%20verified%20product.

NEW QUESTION # 34
......

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