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Salesforce Certified Administrator Sample Questions (Q56-Q61):

NEW QUESTION # 56
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

A. Create three sales processes. Create three record types and one page layout.
B. Create one sales process. Create three record types and three pagelayouts.
C. Create one sales process. Create one record type and three page layouts.
D. Create three sales processes. Create three record types and three page layouts.

Answer: D

Explanation:
Explanation
A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specificobject and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for each market segment, three record typesfor each sales process, and three page layouts for each record type. References:
https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5https://help.salesforce.com/s/a

NEW QUESTION # 57
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers

A. One record type, two profiles, one picklist
B. Two page layouts, one record type, two picklists
C. One page layout, two record types, one picklist
D. Two permission sets, one record type, one picklist

Answer: A,C

Explanation:
Explanation
To show different picklist values for sales and marketing users, you can either use record types or profiles.
Record types allow you to have different picklist values for different page layouts assigned to different profiles. Profiles allow you to restrict picklist values based on user permissions.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5

NEW QUESTION # 58
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free upusers licenses for the new users?

A. Deactivate the former employees user record.
B. Change the formers users record to the new user.
C. Freeze former employees user record.
D. Delete former employees user record.

Answer: A

Explanation:
Explanation
To free up user licenses for new users, the administrator should deactivate the former employees user record.
This will prevent them from logging in and using Salesforce resources, but preserve their historical activities and data. Deleting or freezing user records will not release userlicenses.
References:https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_licensing.htm&type=5

NEW QUESTION # 59
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?

A. Create an approval process on the Campaign object.
B. Create a workflow role to update the Event Date Field.
C. Create a sharing rule so that other agents can view events.
D. Create a campaign for agents to request event dates.

Answer: D

NEW QUESTION # 60
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Send email notifications.
B. Re-assign the Case.
C. Re-open the Case.
D. Change the Case Priority.

Answer: A,C

NEW QUESTION # 61
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